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Emergency Response Platform - Dispatcher Scenario

The night dispatcher adjusts her headset as the board lights up.

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Interactive Demo

See Public Safety in Action

Experience how Public Safety transforms emergency response through four critical scenarios.

400% Call Volume Surge

A severe ice storm causes widespread power outages. Your PSAP receives 400% normal call volume. Traditional systems queue callers for 40+ minutes while people freeze.

1The Incoming Call

“My grandmother is diabetic and her insulin needs refrigeration. Power's been out for 6 hours. She's not responding well. Please, I've been on hold for 35 minutes...”

Medical EmergencyElderlyTime-CriticalSurge Event
Documented Failures

When Systems Fail, People Die

These incidents share a common thread: technology designed for individual agencies rather than coordinated response. The same failure patterns repeat globally.

Timeline of emergency response system failures

Multi-Agency Notification
June 201772 deaths

Grenfell Tower Fire

London, UK

All three emergency services declared Major Incidents without notifying each other

What Went Wrong

Metropolitan Police declared at 01:26, London Fire Brigade at 02:06, London Ambulance Service at 02:26, each unaware of the others' declarations. Staff resorted to informal WhatsApp groups instead of official communication channels.

How Public Safety Addresses This

Public Safety War Room automatic presence notification ensures all responding agencies maintain shared situational awareness in real-time.

Sources: Grenfell Tower Inquiry Phase 2 Report
Response Coordination
May 201722 deaths

Manchester Arena Bombing

Manchester, UK

Fire service did not arrive at scene for nearly 2 hours; Gold Group not convened until 6 hours post-attack

What Went Wrong

Greater Manchester Fire and Rescue Service did not arrive at scene for nearly 2 hours (normal response: 6 minutes). Strategic Gold Group wasn't convened until 6 hours post-attack. JESIP assessed as 'not fully embedded' with 'highly inconsistent national picture.'

How Public Safety Addresses This

Public Safety Playbooks automate multi-agency notification protocols, ensuring response coordination cannot fail due to human oversight during high-stress incidents.

Sources: Kerslake Report
Capacity/Surge Failure
June-July 2021619 deaths

BC Heat Dome

British Columbia, Canada

52% of calls exceeded 5-second answer threshold; documented wait times exceeding 40 minutes

What Went Wrong

On June 29, 52% of calls exceeded the 5-second answer threshold (target: 95% within 5 seconds). BC Emergency Health Services did not activate Emergency Operations Centre until June 29, four days into the crisis.

How Public Safety Addresses This

Public Safety AI-powered call triage and surge management prevents system collapse during mass casualty events, with automatic escalation triggers based on call volume thresholds.

Sources: BC Coroners Service Extreme Heat Death Review Panel
International Coordination
February 202360,000+ deaths

Turkey-Syria Earthquakes

Turkey-Syria Border

105+ countries responded with incompatible systems; no unified platform for cross-border resource management

What Went Wrong

International USAR teams lacked dedicated coordination communication. No unified platform for cross-border resource management. Language barriers compounded technology fragmentation.

How Public Safety Addresses This

Public Safety platform-agnostic architecture and API-first design enables rapid integration with international response systems regardless of source technology.

Sources: Humanitarian Response Assessment 2023
Warning System Gap
July 2018104 deaths

Mati Wildfire

Mati, Greece

112 early warning system legislation passed in 2014 but never implemented

What Went Wrong

System only became operational in January 2020, eighteen months after the disaster. Communities received no mass alerts despite the capability existing on paper.

How Public Safety Addresses This

Public Safety cell broadcast integration provides warning system capability without requiring separate infrastructure deployment.

Sources: Greek Parliamentary Investigation
Forecasting-to-Action Gap
July 2021180+ deaths

Ahr Valley Floods

Ahr Valley, Germany

World-class weather forecasting predicted event four days in advance, but warnings failed to translate into evacuations

What Went Wrong

KATWARN app recommended 'avoid cellars' while houses were being swept away. Cell broadcast only introduced February 2023. The gap between intelligence and action cost lives.

How Public Safety Addresses This

Public Safety Playbook automation converts intelligence alerts into actionable workflows with automatic escalation and multi-channel notification.

Sources: German Federal Investigation Report
Pattern Recognition

The Technology Gaps Behind Every Disaster

These failures aren't random. They emerge from fundamental architectural limitations in systems designed for individual agencies rather than coordinated response.

Multi-Agency Notification

3 incidents

Agencies cannot automatically notify each other of declarations or status changes

Current State

Manual phone calls between control rooms; personal messaging apps as workarounds

Consequence

Parallel operations without shared awareness; duplicated or conflicting responses

Public Safety Response

War Room Presence Tracking

Warning-to-Action Gap

2 incidents

Intelligence and forecasting systems disconnected from response activation

Current State

Warnings delivered to individuals; no automated workflow triggers

Consequence

Days between accurate predictions and protective actions

Public Safety Response

Playbook Automation

Surge Capacity Failure

2 incidents

Systems designed for average load collapse during peak demand

Current State

Static capacity planning; no automated triage or load distribution

Consequence

Critical calls unanswered during the incidents that matter most

Public Safety Response

AI Triage & Surge Management

International Coordination

1 incidents

Cross-border response requires ad-hoc system integration

Current State

No common platform; language barriers; incompatible protocols

Consequence

International assistance slowed by coordination overhead

Public Safety Response

API-First Architecture

Offline Operation

2 incidents

Connectivity dependency fails during infrastructure-damaging disasters

Current State

Cloud-dependent systems; no local operation capability

Consequence

Complete system failure during the disasters that need technology most

Public Safety Response

CRDT-Based Offline-First

System Fragmentation

4 incidents

Dispatchers operate 5-7 separate systems with no integration

Current State

Multiple keyboards, screens, and logins; manual data transfer between systems

Consequence

Cognitive overload, errors, and delayed response during high-stress incidents

Public Safety Response

Unified Platform

Architectural Resolution

Building for the Incidents We Actually Face

Modern emergency response requires platforms built on fundamentally different assumptions than the systems currently deployed.

Built for crisis, not just compliance

Automatic Multi-Agency Awareness

When any agency declares an incident, all relevant agencies receive immediate notification through the platform itself, not through phone calls dispatchers may forget to make under stress.

Presence indicators show which agencies are active, which commanders are online, and what resources are deployed. The coordination that failed at Grenfell becomes impossible to overlook.

Technical Implementation

WebSocket-based presence tracking with sub-second latency ensures real-time awareness across all connected agencies.

Intelligence-to-Action Automation

Warning systems generate actionable workflows automatically. When weather services issue severe warnings, the platform triggers notification playbooks, pre-positions resources, and escalates to command staff.

The four-day gap between German flood forecasts and German flood evacuations closes because human action is prompted rather than required.

Technical Implementation

Configurable trigger conditions with automated workflow execution and escalation chains based on threshold breaches.

Surge-Resilient Architecture

Systems designed for average call volume collapse during the incidents that matter most. Public Safety maintains function during capacity surge through AI-assisted triage and automatic load distribution.

Graceful degradation preserves critical capabilities even when peripheral systems fail. The BC Heat Dome scenario becomes manageable rather than catastrophic.

Technical Implementation

AI-powered call classification, priority queuing, and dynamic resource allocation ensure critical incidents receive immediate attention.

Capability Deep-Dive

Platform Capabilities

Explore the full range of Public Safety PSAP capabilities organized by operational area.

Call Intelligence

AI-powered call handling, transcription, translation, and classification.

Domain-specific models trained on emergency communications achieve 98.5% accuracy. Operates locally for offline capability.

Key Benefits
  • Accurate incident records
  • Searchable call history
  • Training material generation
  • Legal documentation

Sub-200ms latency translation enables natural conversation flow. No interpreter wait times.

Key Benefits
  • Zero language barriers
  • Faster response times
  • Reduced miscommunication
  • Cost savings on interpreters

Real-time stress level and urgency indicators help dispatchers prioritize and respond appropriately.

Key Benefits
  • Prioritize distressed callers
  • Tailored responses
  • Early crisis detection
  • Dispatcher awareness

AI classifies calls into incident types and suggests appropriate protocols and resources.

Key Benefits
  • Faster triage
  • Consistent categorization
  • Protocol suggestions
  • Resource matching

200+

Languages

98.5%

Accuracy

<200ms

Translation

24/7

Availability

Competitive Analysis

Public Safety vs. RapidSOS

While both platforms serve emergency communications, their capabilities differ significantly.

9 Public Safety-exclusive capabilities
CapabilityPublic Safety PSAPRapidSOS
NG911/i3 Certified
Full i3
Full i3
Real-Time Transcription

Public Safety supports 200+ languages vs RapidSOS 190+

200+ languages
190+ languages
On-Premise DeploymentPublic Safety Exclusive

Full data sovereignty with identical cloud functionality

Full platform
Air-Gapped DeploymentPublic Safety Exclusive

Complete functionality without internet dependency

Satellite mesh
Caller Sentiment AnalysisPublic Safety Exclusive

Real-time stress and urgency detection

Real-time
AI Surge ManagementPublic Safety Exclusive

Maintains operations at 400%+ normal volume

400%+ capacity
Predictive StaffingPublic Safety Exclusive

Predict staffing needs before capacity issues

ML-powered
Workforce ManagementPublic Safety Exclusive

Built-in dispatcher scheduling and QA tools

Built-in
Native BWC Integration

Axon, WatchGuard, Getac, Utility integration

4 vendors
Partnership
Social Media Monitoring

Direct platform integration vs API partnerships

Native
Partnership
Offline OperationsPublic Safety Exclusive

CRDT-based sync with 30+ day offline capacity

30+ days
Training SimulationPublic Safety Exclusive

Replay real incidents for training purposes

Built-in
Quality Assurance

Native QA tools vs third-party integration

Built-in
Third-party
Graph IntelligencePublic Safety Exclusive

Neo4j-powered entity and relationship analysis

Neo4j
Superior implementation
Full support
Partial/Partnership
Not available

Comparison based on publicly available product documentation as of December 2024. RapidSOS is a trademark of RapidSOS, Inc.

Flexible Deployment

Deploy Your Way

Five deployment options to match your security requirements and operational constraints.

Cloud SaaS

Recommended

Fully managed on Cloudflare's global edge network with presence in 330+ cities worldwide.

Fastest deployment with zero infrastructure management. Automatic updates and scaling.

Ideal For

Agencies seeking rapid deployment, automatic updates, and minimal IT overhead.

Capabilities

  • Automatic software updates
  • Global edge delivery (330+ cities)
  • Automatic failover and disaster recovery
  • Elastic scaling during surge events
  • 24/7 platform monitoring and support

Certifications

SOC 2 Type IIISO 27001GDPR
Data Location:Configurable regional data residency

All deployment options provide identical functionality. Contact us for custom configurations.

Experience the Difference

Dispatcher Workflow Comparison

Click through a real incident scenario to see how Public Safety improves emergency response.

Multi-Vehicle Collision with Entrapment

Step 1 of 6

Legacy System

Incident reported: Multi-vehicle collision with persons trapped

Dispatcher manually enters incident details into CAD

Cumulative Time
45s
Cognitive LoadMedium

Public Safety Platform

Incident reported: Multi-vehicle collision with persons trapped

AI transcribes call and auto-populates incident record

Cumulative Time
12s
Cognitive LoadLow
Core Capabilities

The Technology Dispatchers Deserve

Platform architecture that treats multi-agency coordination as the expected case rather than the exception.

Unified Situational Awareness

One operational picture for all agencies

A single operational picture integrating all active incidents, all responding agencies, all deployed resources. Geographic visualisation shows incident clustering, resource positioning, and coverage gaps.

Addresses:Multi-Agency NotificationSystem Fragmentation

Technical Details

Real-time WebSocket synchronization across agencies with role-based view filtering and geographic clustering algorithms.

Presence-Aware Collaboration

Know who's active without asking

Live indicators showing which team members are active, what incidents they're monitoring, and where attention is focused. The informal coordination that emerges through WhatsApp groups becomes formal capability.

Addresses:Multi-Agency Notification

Technical Details

Distributed presence system with heartbeat-based status tracking and automatic status inference from activity patterns.

Cross-Agency Evidence Sharing

Secure, audited, time-limited access

Time-limited links with comprehensive logging demonstrate exactly what was shared, when it was accessed, and by whom. Discovery obligations are met through platform capability rather than DVD burning.

Addresses:System Fragmentation

Technical Details

Cryptographically secured sharing links with automatic expiration, comprehensive audit logging, and chain-of-custody preservation.

Offline-First Operations

Full capability without connectivity

Field teams maintain full capability during network disruption through conflict-free replicated data types (CRDTs). GPS coordinates, evidence collection, and incident documentation continue seamlessly.

Addresses:Offline Capability

Technical Details

CRDT-based local-first architecture with automatic merge resolution and bandwidth-optimized synchronization when connectivity restores.

Automated Response Playbooks

Procedures that execute themselves

Configurable workflows that execute automatically based on incident triggers. Multi-agency notification protocols, resource pre-positioning, escalation procedures, all triggered by conditions rather than memory.

Addresses:Warning-to-Action GapMulti-Agency Notification

Technical Details

Visual workflow builder with conditional branching, external system integration, and comprehensive execution logging.

AI-Augmented Operations

Intelligence that amplifies human judgment

Intelligent alert prioritisation surfaces critical information while filtering noise. Real-time translation supports multilingual operations. Call triage assistance helps manage surge volume without quality degradation.

Addresses:Surge CapacitySystem Fragmentation

Technical Details

Transformer-based priority classification, 190+ language real-time translation, and machine learning-based workload prediction.

Trust & Compliance

Security Built for Public Safety

Emergency response platforms handle sensitive information. Our architecture reflects this responsibility.

NG112 Compliant

ETSI TS 103 479 Next-Generation 112

European standard for IP-based emergency communications

Regions:European Union, UK, EEA

SOC 2 Type II

AICPA Service Organization Control 2

Independent verification of security, availability, and confidentiality controls

Regions:Global

GDPR Compliant

EU General Data Protection Regulation

Data protection and privacy for EU citizens

Regions:European Union, EEA

CJIS Ready

Criminal Justice Information Services

FBI security policy for criminal justice information

Regions:United States

ISO 27001

Information Security Management System

International standard for information security management

Regions:Global

FedRAMP Ready

Federal Risk and Authorization Management Program

US federal government cloud security standard

Regions:United States Federal
Technical Specifications

Enterprise-Grade Performance

Built for the demanding requirements of mission-critical public safety operations.

Performance
Reliability
Security
Compliance

Platform Availability

99.99%

Guaranteed uptime SLA

API Response Latency

<50ms

P95 global average

Supported Languages

200+

Real-time transcription & translation

Concurrent Calls

Unlimited

Auto-scaling architecture

Transcription Accuracy

98.5%

Domain-specific models

Location Accuracy

<3m

With device-based positioning

Data Encryption

AES-256

At rest and in transit

Configurable Retention

7-25 years

Jurisdiction-compliant

Offline Storage

30+ days

Full operational capability

API Throughput

100K+ req/s

Per deployment

Failover Time

<30s

Automatic region failover

Compliance Certifications

12+

Including CJIS, FedRAMP, SOC 2

Custom SLAs available for government and enterprise deployments.

Questions Answered

Frequently Asked Questions

Still have questions? Contact our team

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